It does not take payments
Nothing charges a card or records a payment on its own. The owner and staff assistant can create a payment link for one member, and only after you click confirm; the member then pays through the link.
MyGymDesk AI
AI-native gym management software
MyGymDesk helps gym teams answer WhatsApp enquiries, book trials and classes, query business records, and draft trainer-reviewed plans. The AI Business Pack includes these tools and business insights. It is included with Enterprise and during your free trial, with an add-on available on eligible plans.
01 / WhatsApp AI agent
A WhatsApp AI agent for enquiries and member questions
The agent replies on your gym's own WhatsApp Business number. It has two personas, one for people who are not members yet and one for members, and you switch each on separately.
For enquiries (lead persona)
- Answers from the plans, offers and opening hours already set up in MyGymDesk, plus the facts you write for it.
- Adds the person to your leads, so no enquiry is lost in the chat list.
- Books a trial once the prospect says yes to one.
- Hands the chat to your team when a person is needed.
For members (member persona)
- Answers questions about the member's own membership, remaining sessions, pending dues and class timings.
- Books and cancels classes for the member who asks.
How it behaves
- Every reply ends with “— AI Assistant”, and the first one tells the sender to reply “human” to reach your team.
- When you reply yourself, from the inbox or your phone, the bot pauses for that chat.
- It sends at most 200 replies a day. After 8 bot replies in one conversation on the same day, it hands over to your team.
Illustrative workflow · not a product screenshot
Try this in a walkthrough
A prospect asks about an evening trial and agrees to book.
The enabled lead persona records the enquiry and books the trial. Your team can take over the conversation.
- Who uses it
- Prospects and members who message you on WhatsApp.
- Where to find it
- Set up under WhatsApp → AI agent; replies appear in your WhatsApp inbox, labelled as the AI assistant.
- What you need
- The AI Business Pack, your gym's own WhatsApp Business number connected through Meta's Cloud API, the setup checklist completed, and the persona switched on. Both personas are off until you turn them on.
02 / Business assistant
An assistant that answers questions about your gym, in English, Hindi or Hinglish
Open the assistant from any screen of the owner or staff app and ask about your own records: whose plan ends this week, who has dues, which plans people buy. It answers in the language you wrote in.
Four actions, each run only after you confirm
- Send renewal reminders on WhatsApp to the members it found or the ones you name.
- Create a renewal bill and a payment link for one member, and send it on WhatsApp.
- Add a lead.
- Freeze one member's membership (for 30 days unless you give a different number).
Who can do what
- The owner and any active staff member can ask questions.
- A staff member can run an action only if their role has the matching permission.
Illustrative workflow · not a product screenshot
Try this in a walkthrough
Is hafte kaunse members ka renewal hai?
Review the members found by the assistant. Ask for renewal reminders, check the proposed action, then confirm before messages are sent.
- Who uses it
- Owners and staff.
- Where to find it
- A chat button on every screen of the owner app and the staff app.
- What you need
- The AI Business Pack. Assistant use counts towards the pack's shared daily limit.
03 / AI insights
AI insights that start from your real numbers
MyGymDesk first calculates the figures from your own records: renewals, attendance, revenue and membership growth, and members whose plans are ending. The AI then writes insight cards and a short action list around those figures. The figures on the cards always come from that calculation, not from the AI.
When it runs
- The report refreshes when you open the dashboard and the last one is more than a day old. Nothing runs on a schedule in the background.
- The action list links you to the right screen, for example the list of members whose plans end soon.
Illustrative workflow · not a product screenshot
Try this in a walkthrough
Open the AI dashboard tab after the previous report is more than a day old.
The report refreshes from calculated business figures. Follow an action link to review the relevant member records.
- Who uses it
- The owner only.
- Where to find it
- The AI tab of the owner dashboard.
- What you need
- The AI Business Pack.
04 / AI-drafted plans
Diet and workout plans drafted by AI, approved by your trainer
From a member's profile, or from the plan library, a trainer or owner asks for a draft diet or workout plan. The draft uses the member's age, gender, goal, experience, limitations and allergies. The trainer reads it, edits anything, and assigns it. Nothing reaches the member until a person assigns it.
What stays with your trainer
- The AI never assigns a plan on its own.
- The member's name is not sent to the AI.
- An assigned plan is the member's own copy, so the trainer can keep adjusting it.
Illustrative workflow · not a product screenshot
Try this in a walkthrough
Draft a workout using this member’s goals and limitations.
The trainer checks the draft, changes exercises if needed, and assigns the reviewed version to the member.
- Who uses it
- Owners and trainers.
- Where to find it
- A member's profile, and the plan library.
- What you need
- The AI Business Pack, plus Diet & Workout Plans (included on Growth, Pro and Enterprise).
05 / Support assistant
An AI support assistant on every plan
Ask how to do something in MyGymDesk, or why something looks wrong. The support assistant reads a screenshot you paste, runs live checks on your account (a member's subscription, a payment, a biometric device, your WhatsApp connection and more), and offers to open a support ticket with the conversation attached when it cannot solve the problem.
Limits
- It is on every plan, with no add-on and no daily cap.
Illustrative workflow · not a product screenshot
Try this in a walkthrough
A payment status looks wrong. Paste a screenshot into support.
The assistant can check the account and offer a support ticket with the conversation if it cannot resolve the question.
- Who uses it
- Owners and staff.
- Where to find it
- The Support page of the owner and staff apps.
- What you need
- Nothing extra. It is part of every plan.
06 / AI email drafts
AI email drafts for your campaigns
Describe the campaign and your brand's tone, and the AI writes a draft email for you to edit. It only drafts: nothing is sent until you send it yourself.
What it uses
- Your brief and your brand tone. No member data goes into a draft.
Illustrative workflow · not a product screenshot
Try this in a walkthrough
Draft an email announcing our revised evening timetable in a friendly tone.
Review and edit the generated email in the composer. Sending remains a separate action for the owner.
- Who uses it
- Owners.
- Where to find it
- The email composer.
- What you need
- The Email Marketing (Premium) add-on (included with Enterprise; an add-on on Growth and Pro).
What AI does not do
The WhatsApp agent never touches money
It never takes payments and never sends payment links. When a member asks how to pay, it points them to the member app or your front desk.
It acts on its own only where you allow it
The WhatsApp agent adds enquirers as leads and books the trials and classes people ask for, once you switch it on. The assistant's four actions wait for your confirm click.
A person approves every plan
Diet and workout plans are drafts until a trainer assigns them. Email drafts are drafts until you send them.
It stops talking
The WhatsApp agent sends at most 200 replies a day and hands a conversation to your team after 8 bot replies in a day. Anyone can type “human” at any time.
It does not forecast
Insights describe what your records already show. There is no revenue forecast and no churn prediction.
Compare documented AI capabilities
Reviewed on 25 September 2026 from the official pages linked below. These are published product descriptions, not a hands-on test of every competitor. “Not documented” means the reviewed pages did not establish that capability; it does not mean the product lacks it.
| Capability | MyGymDesk | AdviceFit | Easy Gym Software | 1club | GymForce |
|---|---|---|---|---|---|
| AI that replies to enquiries on WhatsApp | Yes, on your own WhatsApp Business number | Not documented | Documented: “AI Member Support Bot”, “24/7 AI Receptionist” | Not documented | Not documented |
| AI books trials or classes in the chat | Trials for prospects; classes for members (book and cancel) | Not documented | Documented: “Smart Appointment & Trial Booking” | Not documented | Not documented |
| Assistant you can ask or instruct in plain language | Yes: answers questions about your data, with four confirm-first actions | Not documented | Documented for member look-ups (packages, billing, attendance) | Documented: “Just describe what you need” | Not documented |
| Works in Hindi and Hinglish | Yes, the assistant replies in the language you use | Not documented | Not documented | Not documented | Not documented |
| AI insights on your business | Yes, written from figures calculated first | Documented: renewal priorities, reporting and branch revenue insights | Not documented | Documented: AI identifies trends and opportunities | Not documented |
| AI-drafted diet and workout plans | Yes, a trainer reviews and assigns every draft | Not documented | Mentioned (“Personalized Plans”), no detail | Not documented | Not documented |
| AI support assistant for the software | Yes, on every plan | Not documented | Not documented | Documented: AI agents answer staff questions | Not documented |
| Published limits on what the AI does | Yes: reply caps, human handoff, no payments | Not documented | Not documented | Not documented | Pro plan lists “Beta access to GymForce AI”; no detail |
- AdviceFit: advice.fit/ai-powered-gym-platform · advice.fit/ai-gym-software
- Easy Gym Software: easygymsoftware.com/ai-gym-management-software · easygymsoftware.com/ai-gym-bot · Full comparison
- 1club: 1club.ai
- GymForce: gymforce.in/pricing · Full comparison
How to get the AI Business Pack
The AI Business Pack is included with Enterprise, included for the length of the 14-day free trial and an add-on at $15/month or $149/year on Growth and Pro.
The support assistant is included on every plan. Email drafting requires Email Marketing Premium. WhatsApp messaging requires the connected number and setup described above.
Questions about MyGymDesk AI
What is AI-native gym management software?
Gym software where AI does part of the daily work inside the same system that holds your members, plans, classes and payments, instead of a separate chatbot bolted on. In MyGymDesk that means a WhatsApp agent, an assistant for owners and staff, insight reports, AI-drafted diet and workout plans, a support assistant and AI email drafts.
Does the AI take payments?
No. The WhatsApp agent never takes payments or sends payment links. The owner and staff assistant can create a bill and a payment link for one member and send it on WhatsApp, but only after you click confirm, and the member then pays through that link.
Which plan includes the AI features?
The AI Business Pack is included with Enterprise, included for the length of the 14-day free trial and an add-on at $15/month or $149/year on Growth and Pro. The support assistant is on every plan, and AI email drafts come with the Email Marketing (Premium) add-on.
Does it work in Hindi?
Yes. The business assistant replies in the language you write in: English, Hindi or Hinglish. You can ask “Is hafte kitne members ka plan khatam ho raha hai?” and get the answer in Hinglish.
Is member data sent to AI providers?
Yes. Using an AI feature sends the information needed for that request to an AI provider. Plan drafts use age, gender, goals, experience, limitations and allergies, without the member’s name. The assistant uses gym figures and can use a named member’s contact and status details for a specific lookup. WhatsApp replies use the conversation, and email drafts use your brief and brand tone. Review the privacy policy for the published data-processing disclosure.
Can the WhatsApp agent book classes?
Yes, once you switch on the member persona: it books and cancels classes for members who ask. The lead persona books a trial after a prospect agrees to one. Both personas are off until you turn them on, and they need your own WhatsApp Business number.
How many messages will the WhatsApp agent send?
At most 200 replies a day. In any one conversation it hands over to your team after 8 bot replies in a day, and anyone can type “human” to reach a person. Replying yourself pauses the bot for that chat.
See the work behind the AI label
Bring a renewal question, a class-booking scenario or a trainer workflow to your demo.
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